Boost Productivity with 3CX Phone System Pro!
Boost your company’s sales by providing superior customer service, reduce call costs and increase staff productivity with the 3CX Phone System Pro edition! 3CX Phone System Pro includes all the award-winning features of the Standard 3CX Phone System edition but also adds fantastic advanced call center features that are geared to step up your customer service and ensure your company stays ahead of the competition.
Integrate 3CX Phone System Pro with your Microsoft Exchange 2013 phone book to instantly see who’s calling you and span 3CX’s Unified Communications features across offices by viewing the presence of your colleagues in other offices!
Enterprise-style PBX features are provided at a fraction of the cost, unlike proprietary phone systems that are either too expensive to purchase and maintain as well as being difficult to setup. 3CX Phone System Pro changes the agenda by providing your company with the modern call center features it needs to stay ahead of the game.
Never miss that all important call as 3CX Phone System Pro ensures your potential and existing customers take center stage by allowing them to hang up and retain their position in the queue. Your customer is automatically called back when one of your employees becomes available, guaranteeing customer satisfaction.
3CX Phone System Pro seamlessly integrates with Microsoft Exchange Server as it queries contacts directly from the Exchange Server with 3CX’s phonebook, ensuring staff always know who’s calling. This allows agents to see the customers name rather than a number, saving them time as they don’t need to identify who the customer is, plus it also reduces the customers frustration as they no longer need to explain who they are. This integration saves businesses a tremendous amount of time since there is only one database to manage and any changes made to a contact on the Exchange side are automatically reflected within the 3CX Phonebook..
Integration with Salesforce, Microsoft Dynamics, Sage ACT!, SugarCRM, Google Contacts and Microsoft Outlook comes as standard with 3CX Phone System Pro. CRM integration increases productivity as you receive accurate activity reports as all calls are automatically logged without the need for the user to manually create the records. Missed calls are logged and linked to the customer’s record so that customer service personnel can quickly call them back.
3CX Phone System Pro spans its Unified Communications features across offices by allowing users to see the presence of their colleagues in other offices using the 3CXPhone for Windows, Android and iPhone clients.
Seeing the presence of colleagues in other offices boosts productivity as employees can communicate amongst themselves more effectively. In a couple of mouse clicks, employees can make a call, start a conference, instant message, leave a voicemail and transfer a call to colleagues in other offices.
3CX Phone System Pro provides more powerful reporting features, giving management access to detailed information. These reports deliver key information on:
These reports provide businesses with real-time data so as to enhance their staff productivity and customer service.
If you already use the standard edition of 3CX Phone System, upgrade to the Pro edition easily. Simply purchase the Pro license from your 3CX Partner and reactivate your PBX.